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Return & Refund Policy

Textbooks, packages, & access codes
Please visit Important Dates to view your term's deadline to refund these items. Shrink-wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink-wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval).
Merchandise and gifts
These items may be refunded within 10 days or exchanged within 30 days of the original purchase date. All items must be in original/unopened packaging with the tags still attached.
Computer & Software
These items must be unopened and returned within 10 days of the original purchase date for a refund. All opened computers and software are non-returnable.
These items must be returned within 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.
Any shipping charges are non-refundable.
How to return and refund
The quickest way to return and get a refund is by bringing your course materials to the Roar Store in Washington Hall. If you are unable to go to the Roar Store in Washington Hall, please email or chat with us for other options.

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